Returns & Refunds Policy

We Stand Behind Our Products

Your satisfaction is important to us. This Returns & Refunds Policy explains how to return items, request refunds, and what to expect during the process.

By making a purchase, you agree to the terms of this policy.

Inspecting Your Order

• Check Everything Upon Arrival: Please inspect all merchandise as soon as it arrives.
• Damaged Shipments - IMPORTANT: Any damage to packaging or shipments MUST be noted with the delivering carrier at the time of delivery whenever possible. This is required for truck freight deliveries.
• Document Everything: Note damage on the delivery receipt before signing, and photograph any damage immediately.
• Report Promptly: After noting damage with the carrier, contact us right away so we can assist with your claim.

Return Guidelines

• Case-by-Case Evaluation: We review each return request individually to ensure fairness.
• Return Material Authorization Required: All returns must have a Return Material Authorization (RMA) number. Without it, we cannot process your refund.
• Condition Requirements: Items must be:
  • Unused and never installed
  • Clean and unmarked
  • In original packaging
• 15% Restocking Fee: Applies to all returns unless we've agreed otherwise in advance.

Items We Cannot Accept for Return

• International/Airfreight Orders: These are non-refundable for any reason. No exceptions.
• Special Orders: Custom or specially ordered items cannot be returned.
• Electrical Components: Due to their nature, we cannot accept returns on electrical parts.
• Incorrectly Ordered Parts: If you order by part number only without verifying fit, we cannot refund freight costs.

How to Return an Item

1. Contact Us First: Call or email to request a Return Material Authorization (RMA) number.
2. Pack Carefully: Items damaged from improper packing will not receive credit.
3. Ship Prepaid: All return shipping costs are the customer's responsibility.
4. Important: We will refuse any shipments sent freight collect.

Core Returns & Refunds

• Get Authorization First: Call us to set up your core return properly. Do not send cores without authorization.
• RMA Required: All core returns need a Return Material Authorization (RMA) number.
• Shipping Costs: Unauthorized cores sent freight collect will be refused, or shipping charges will be deducted from your core refund.
• Processing Time: Core credit is issued once we receive credit from the manufacturer. Allow up to 30 days for processing.
• Core Criteria: All cores are subject to manufacturer criteria unless otherwise stated.

Important Reminders

• Part Verification: Some catalog parts require additional information for proper fit. Please verify before ordering.
• Return Timeframe: Contact us as soon as possible if you need to return an item.
• Refund Method: Refunds are typically issued to the original payment method.

Questions About Returns?

We're here to help! If you have any questions about returns or refunds, please contact us:

RF Engine Store
1445 E. Lansing Rd
Morrice, MI 48857, USA

Or use the contact form on our website.

Our Commitment

We strive to make the return process as smooth as possible while protecting both our customers and our business. Thank you for understanding these policies help us maintain competitive prices and quality service.

Last Updated: June 16, 2025